Daniel J. Bartlett started his tenure in the Bush 43 administration as deputy to Communications Director Karen Hughes. Bartlett was traveling with President George W. Bush in Florida on September 11, 2001, when the president’s entourage had to handle the 9/11 attacks remotely while potentially being at risk themselves. Bartlett describes the challenge of separating the personal from the professional during the crisis, noting how important it was that the military personnel and Secret Service working with them were trained specifically to deal with the disorientation of such events.